We’ve been working hard on introducing new features to the site’s Vendor Dashboard – where you can view all the stats about your product on IT Central Station, as well as easily access information about your active campaigns. In this post we’ll take you through some of the dashboard’s features, including:
The main dashboard has two tabs: Product Visitor Stats and Product Review Stats.
Product Visitor Stats
The Product Visitor stats dashboard provides a summary of the overall and monthly traffic to your product page, review pages, and comparison pages. You can also access more detailed information about your audience, such as a breakdown of the viewers by industry and company size, and the most recent companies reading your reviews.
Product Review Stats
The Product Review Stats provide an overview of product reviews and rankings. This includes key metrics such as the product’s total reviews (overall and over time), ranking in the category, average review word count, and star rating. There is also a breakdown of the reviewer demographics by company size and industry. In addition, there is a graph which compares your review count with competitors.
Take a closer look at the activities of companies viewing the pages in your product’s category on the Intent Data. Select a company, and see what pages that company’s employees have viewed and which products they were researching (both for your product, or competitors), and the buyers’ guides they downloaded.
Access Your Badges
If your product has earned any ranking badges, such as a #1 ranking or a category Leader Badge, they can be downloaded directly from your dashboard. Use these in your marketing campaigns and for sales enablement as objective third-party product validation.
If you are running a Retargeting, Reviews as a Service (RaaS) or Leads campaign through IT Central Station, track the progress of each campaign straight from your dashboard. There is an overview of the start and end date for each campaign, as well as how much of the campaign has been delivered so far. There is also more detailed information for each campaign type:
Leads campaign: A breakdown of the leads by product category and country. Download a csv of the leads directly from the dashboard.
Reviews as a Service (RaaS) Campaign: A full list of the reviews collected for a RaaS campaign, ordered by user name, company, job title, star rating, and whether the review has been published yet. In addition to seeing the reviews live on the product page, you can download the reviewer references or the full reviews in csv format.
Retargeting program: A detailed report of the campaign performance in terms of impressions, click delivery, and conversions.
Edit your Profile
Every product listed on IT Central Station has a dedicated product page where users can read a brief overview of the product. Edit your profile periodically to ensure it has the most up to date information.
Don’t yet have access to your product’s Vendor Dashboard? Contact us to claim your product listing and access your Vendor Dashboard.
Many organizations are adding intent data to their marketing and sales toolkit to help identify prospects and improve conversion rates. Knowing who your potential customers are can help to fine tune campaigns for better results. Intent data helps identify companies that have higher potential to be in a buying journey. In a 2020 Demand Gen Benchmark Study, 51% of B2B marketers reported that they were using intent data to improve the quality of their demand generation efforts. Gartner predicts that by 2022, this number will increase to 70%.
There are many types of B2B intent data providers to choose from. In our latest guide, we explore why review platform intent data is one of the best kept secrets for tech marketing. Review platform data offers visibility into the companies researching you and your competitors. Not only does this offer invaluable insight into who’s in the market right now, it’s also highly actionable across marketing and sales teams. In this post, we’ll explore how review platform intent data differs from other types of intent data, and why it’s a powerful tool for tech marketers.
What are the different types of intent data?
There are many ways to categorize the different types of intent data. Some just split it between 1st and 3rd party data, while others refer to 1st, 2nd, and 3rd party data. We like to differentiate between the types of data based on how it is collected, as this contextualizes the level of intent, the quality and where in the funnel the data sits. According to this approach, there are 5 major categories:
1st Party Data
B2B Media Site Data
Review Platform Data
Each of these types of intent data has benefits. Understanding the basic differences will help with understanding what makes review platform intent data unique. It will also help with picking the providers that will help meet marketing and sales goals. You don’t need to choose just one provider – sometimes, the most effective strategy will incorporate multiple data sources.
First Party Data
First party data is the data produced from your own digital sources. This includes the actions that prospects and clients take on your website, emails and social media channels. First party data will often reveal prospects who are in advanced stages of the buying journey (and bottom of the funnel) and poised to make a purchase.This is very strong data which can feed into lead scoring and ABM marketing campaigns.
First Party Data is very powerful, but it comes with some limitations. Firstly, it’s limited to the people who are already looking at you, so you’re missing out on catching prospects who are still in the awareness and consideration phases. 70% of the buyer’s journey is complete before a prospect contacts sales. Additionally, you only get a partial view of a prospect’s research process. If you know what other sites they’re visiting, this can help to fill in the blanks (for example, are they researching your competitors? This demonstrates high intent). This is why companies typically combine 1st party data with other intent data sources, often through an ABM platform, like 6sense, DemandBase and Terminus.
Bidstream data is used to infer the intent of companies based on ads that their employees click on. This type of data is collected using an ad pixel that’s shared through ad exchanges with biddable ad space. ABM platforms often use this as part of their offering.
While bidstream data offers high volumes and broad coverage, this is also where its weakness lies – it casts the net a little too wide. Typically, the data is considered low quality and high funnel. Bidstream data has also come under fire for non-compliance with privacy regulations and fraudulent data, and is under scrutiny by the US Senate amid privacy concerns.
Co-Op data is sourced from a group of publishers and websites which pool data together so that they can all have access to a larger data set. Co-Op data providers collect data points from their network across the web. They then provide aggregated data showing the level of interest that companies are showing in a particular topic.
Co-Op data boasts high accuracy in determining interest in a particular topic, which purportedly indicates high buyer intent.
A limitation of Co-Op data is that most of the sites they collect data from are based on articles about a wide range of topics. Whilst the data may indicate a high level of interest from a company in a particular topic, it’s not a guarantee that they’re ready to buy. Consequently, the data often reflects topical interest rather than buyer intent, and is considered top to middle of the funnel. This can result in a high degree of false positives.
B2B Media Website Data
Media companies like TechTarget and IDG have large audiences in the B2B space. Their content mostly revolves around thought leadership that is attractive to a broad audience. Some sites also host forums for users who are conducting product research, which provides stronger intent signals than sites that have only article content.
These companies sell their 1st party data as intent data, with the premise that interest in a particular topic will indicate intent to buy. Although this may be true to some extent, tech buyers aren’t necessarily on their platforms to research a purchase – they are more likely there to read interesting articles, learn and stay up to date on industry trends. This means that the data is more top- to mid-funnel.
Review Platform Data: High Intent and High Accuracy
As mentioned before, each type of intent data has its benefits. Bidstream, Co-Op, and B2B Media Website data demonstrate differing levels of accuracy in predicting buyer intent. Overall, the level of intent of each of these types of intent data is top- to middle-of-funnel. There may also be cases where the companies identified are actually further along in their buyer’s journey – but how can you identify those companies?
Review platform intent data providers like IT Central Station offer a particularly compelling solution. Intent data from a review site consists largely of high intent buyers who are at a critical stage of the buyer’s journey – they’re in the decision phase, and almost ready to make a purchase.
How do we know this? According to a recent report, almost 70% of the B2B buyer’s journey is done before a prospect ever contacts sales. In addition, in DemandGen’s 2021 B2B Buyers Survey Report, the majority of respondents indicated that they sought input from peers or existing users as the final step before accepting outreach from a vendor and engaging with a sales representative from the vendor they had selected.
We have also seen evidence of IT Central Station site visitors being in advanced stages of the buying journey. In a recent survey that we conducted among App Security visitors to our site, 86% of the respondents said that they were planning a project in the next year.
Think about it:
A user arrived on the review site through a Google search for information about a product. People don’t read complex product reviews just for kicks – they are looking for help in choosing what product to buy. B2B buyers who are about to spend a lot of money on an enterprise solution want to know what their peers’ experiences have been with the solutions they’re considering before making a purchase.
Because review sites have this highly targeted, homogenous audience whose main logical use case for a review site is researching a purchase, all the site visitors exhibit a degree of intent. Unlike other types of data, this intent data is low funnel and has a high degree of accuracy because there is no guesswork involved. The intent data generated by a review platform shows you exactly which companies are researching you and your competitors.
Driving Marketing & Sales with Review Platform Data
Because review platform data is bottom-funnel, marketers and sales teams can use the data in a variety of ways. In our Essential Guide to Review Platform Intent Data, we give tips for different ways that review platform intent data can be used. For example, the marketing department can use the data to update lead scoring, plan targeted campaigns, and build and refine ABM lists. The sales team can use the data to prioritize accounts, reduce churn and identify opportunities to expand accounts.
Review platform intent data offers a unique opportunity to see what your prospects are researching right now – and to tailor your marketing and sales activities accordingly. Integrating these practices into your existing processes can take time, and requires planning and buy-in from your team. Done right, it will make an impact across your organization.
For more tips on activating review platform intent data across your marketing and sales teams, download our guide.
Enterprise buyers aren’t interested in being fed information that is biased towards a particular product – they want to hear from real users to help inform decisions. With this in mind, IT Central Station has always been committed to providing authentic review content that is current, objective, and relevant.
IT Central Station is a community that is built on trust, honesty, integrity, and respect of its members. These core elements guide the promise we make to users about all content on our site. Here are some of the measures that we have in place to maintain the highest quality of reviews:
Not just a star rating
At IT Central Station we pride ourselves on the length and quality of our reviews. You won’t see a review that is just a couple of words or a simple star rating without an explanation. Compared to our competitors, who publish reviews that are generally several hundred words long, our reviews are thousands of words long and contain the crucial content buyers are looking for to help them make an informed decision.
The full picture
Buyers are often skeptical of 5-star reviews, or of reviews that only contain positive feedback. Even if a reviewer gives a 5-star rating to a product, there is always room for improvement. We encourage our reviewers to go into detail about the cons as well as the pros of each solution reviewed so that buyers have the full picture before moving ahead with a purchasing process.
Zero fake reviews
From the start, we knew that we needed to find a way to fight against fake reviews. We wanted buyers to know that everything they found on our site would be 100% trustworthy. So, we set ourselves an ambitious goal – to have zero fake reviews. To achieve this goal, we put in place a rigorous authentication system that every reviewer undergoes before being published on IT Central Station.
Our QA team reviews every single review submission to check that reviews are genuine. We verify every user through their LinkedIn profile or company email address. All review authors have to disclose their relationship to the product, the service or the solution they are reviewing. In addition, reviewers must have used the product/service, or have evaluated it for the purpose of using it for their company, in the past 12 months.
If we suspect that a review is fake in any way, we won’t publish it. We’d rather have one fewer review in our system and sleep well at night knowing that all of the reviews published on IT Central Station are authentic and relevant for our user community.
Authentic reviews benefit everyone
Authentic reviews are not only good for buyers – they’re great for sellers too. With real, in-depth reviews, vendors get to know their customers better, improve their products and enhance marketing and sales efforts. To find out more about how to collect authentic reviews for your enterprise tech company, get in touch.
We’re excited to announce that we’ve passed 500,000 registered users! We’re feeling pretty festive, so we’re giving out some free intent data for a limited time – grab your intent data here.
From humble beginnings in 2012, IT Central Station has grown to an active community of users who visit our site to read enterprise tech product reviews, and ask and answer questions as part of their buying process.
We have always prided ourselves on the high quality of our reviews – with an average of 600 words per review, and a rigorous QA process, our users enjoy in-depth, authentic reviews from their peers. More and more people in the B2B space rely on reviews rather than speaking directly to sellers, consultants and analysts. We’ve seen this first-hand: decision makers from 95% of the Fortune 500 visiting IT Central Station to consult reviews during their buying process.
The success of IT Central Station is because of each and every one of our users. The willingness of our users to share their own experiences in their reviews is what brings value to B2B tech buyers.
Here’s a message from our CEO and Co-Founder, Russell Rothstein, to our user community:
Prior to making a purchase, potential buyers look to sources other than the company website or sales rep to get their product information. This is why user reviews are a major source of information for most software buyers today. User reviews enable buyers to get an objective, firsthand view of how a product works, its level of quality, and the various features or components being offered — before committing to buying the product.
Why B2B User Reviews Resonate with Enterprise Tech Professionals
Buyers are increasingly relying on digital resources and review websites for research about technology, with enterprise buyers now regularly using peer reviews as a major purchasing influencer. According to a recent report, almost 70% of the B2B buyer’s journey is done before a prospect ever contacts sales. In another survey, conducted in 2019 by DemandBase, close to two thirds (61%) of B2B buyers said they rely more on peer recommendations and review sites than they did just a year earlier.
When it comes to mission-critical software, enterprise buyers are acutely aware of the huge risks to their company, its customers and even to their own jobs, of choosing a solution that does not live up to the vendor’s promises. Since peers have no vested interest, their experiences and opinions are considered more valuable and trustworthy than information from analysts and salespeople.
Consumers see user reviews as their filter between what the companies want you to believe and what’s accurate about the products or services being sold. This is particularly true for the technology sector, where services or products can easily be hyped up by a skilled marketer, neglecting the buyer’s need for an accountable assessment of features such as speed, integration, and functionality, each of which can only be accurately evaluated through actual experience.
Vendor-generated materials often neglect the buyer’s need for an accountable assessment of features such as speed, integration, and functionality, which can only be accurately evaluated through long-term use, and not only based on a trial or POC.
Peer reviews help bridge this gap, providing the detailed information that potential users are looking for in the buying process.
User Reviews Matter Now More Than Ever
As the worldwide upheavals of 2020 stretch into 2021 and likely beyond, there are fewer opportunities than ever for enterprise buyers to talk with their peers about their technology experiences. COVID-19 has significantly impacted tech conferences. Out of 63 tech-related conferences that were scheduled for 2020, 44 either took place online or were postponed. Likewise, many big name events will not take place in 2021. The lack of in-person events and networking opportunities and the increase in remote work means that buyers must go online to find users of solutions that they are researching.
Another factor in the rise of peer reviews is the changing demographics of B2B buyers. By 2025, over 44% of the US workforce will be Millennials. Already, Millennials are making more and more of the tech purchasing decisions. Their proficiency in technology and reliance on social media, together with their increasing position as influencers, underscores the importance of digital channels for research purposes. 85% of millennials use social media to research products and services for their companies, with 17% saying peers or colleagues are the most important source in their research.
Peer reviews are not flawless, though. With the rise of fake reviews, customers scrutinize online reviews before accepting the material provided as fact. For this reason, there is a growing demand for peer reviews that come from trusted sources, and represent factual and helpful input.
What IT Central Station Provides to Software Buyers
In our current data-driven and content-consuming generation, the tech industry is steadily adapting to expectations for information that’s not only available on-demand, but is also filtered and validated before readers start devouring it. Peer reviews written by like-minded, authentic users are well-aligned with the standards of today’s software buyers.
IT Central Station is the leading enterprise technology review site, with a community of 500,000+ technology professionals. Our user reviews are collected from enterprise tech events, conferences, and one-on-one interviews with tech professionals. With an average of 600 words per review, all reviews and user-generated content are validated by our triple-authentication process, and manually assessed for relevance and usability to the enterprise tech professional.
Enabling Well-Rounded Decision Making
With relevant information, accurate reviews, and concise reports, buyers are more equipped with the tools they need to make a well-rounded purchasing decision.
Additionally, IT Central Station distributes your content across relevant social media channels, forums, and industry blogs where your potential buyers are actively browsing. This way, your products are seen in several places, expanding your reach, increasing brand awareness, and giving each of your reviews/products more credibility in the enterprise tech industry.
IT Central Station, the leading technology review site in Cybersecurity, DevOps and IT, has announced winners of the 2021 Peer Awards, spanning across 60 categories. Peer Awards rank the world’s best tech products based on authentic, timely reviews from verified reviewers. Enterprise tech decision makers rely on IT Central Station’s in-depth peer product reviews and unparalleled peer-driven content to make well-informed, smart business decisions.
The 60 categories with Peer Awards winners announced today are:
This year’s Peer Award winners were selected based on verified reviews that were published between January 1, 2020 – December 31, 2020, and an annual average of IT Central Station’s weighted ranking score. The product ranking score is calculated using a weighted algorithm, as explained in detail here.
This is the first year IT Central Station is giving Peer Awards to eligible companies. “This past year of COVID has led to a surge in the relevance of online reviews,” said IT Central Station’s CEO, Russell Rothstein. “We’re announcing our Peer Awards now because access to so much rich peer feedback has been transformative. We have achieved our ongoing ambitious goal of zero fake reviews. IT Central Station’s crowdsourced content is known for its depth and quality, with an average of over 600 words per review.”